Frequently Asked Questions

▲ How do I arrange admission to Austin Recovery?

Call 7 days a week (512) 697-8600 or toll free 1-800-373-2081 to speak to an admission specialist.

▲ What are your admission hours?

We accept admission 7:30 am-2:00 pm Monday through Friday. Appointments are encouraged but not absolutely necessary. Admission specialists are available by phone 7 days a week.

▲ I will be flying into Austin to come to Austin Recovery. How will I get from the airport to Austin Recovery?

Most of the time we are able to send one of our admission staff to the airport to pick you up. If we are unable to pick you up, we will provide cab fare through Yellow Cab.

▲ What forms of payment does Austin Recovery accept?

Austin Recovery accepts payment by Visa, MasterCard, American Express, personal check, cash, and health insurance.

▲ Does Austin Recovery accept insurance?

Yes, we accept a variety of insurance options.  Please contact one of our Admissions Specialists at 512-697-8600 to discuss details.

▲ Does Austin Recovery offer a payment plan?

Austin Recovery is a participating provider with MyMedicalLoan.com. Apply by calling them at 1-877-788-0710 or apply online at www.MyMedicalLoan.com

Full payment is expected at time of admission but can be made incrementally by program. Speak to an admission specialist for details.

▲ What should I pack to bring to treatment?

Austin Recovery recommends for you to pack approximately 7 days of comfortable clothing, personal hygiene items (no aerosols or items with alcohol in the first 3 ingredients), medications prescribed to you with refills available, a spiral notebook, reading materials that are self-help or recovery-oriented and a modest one piece bathing suit (females at the Edith Royal Campus), swim trunks (males at the Lodge). Pictures of loved ones are also allowed. See a more complete list at What to Bring.

▲ Am I allowed to use my cell phone?

No. Cell phones, pagers, laptop computers, electronic games and MP3 players/iPods are not allowed. If you have questions about items not listed here please ask an admission specialist.

▲ May I have visitors?

Yes.  Visitation is encouraged from family members and others who will be part of your recovery support system. Visitation is for friends and family who are on the visitation list* and who participate in the MANDATORY family program (as well as Family Cross Talk for the Women's Voyage and Family House programs).  See the Visitation Schedule by program below:

Program	Day of Week	Doors Open	Mandatory Schedule	Location
Women's Voyage Family House	Saturday	11:45 am - 12:00 noon	Cross Talk: 12:00 pm - 1:00 pm Family Program: 1:00 pm - 2:00 pm Visitation: 2:00 pm - 3:30 pm	Edith Royal Campus
Men's Awakening Women's Awakening Men's Journey Women's Journey	Saturday	12:30 pm - 1:00 pm	Family Program: 1:00 pm - 2:00 pm Visitation: 2:00 pm - 3:30 pm	Hicks Family Ranch
Men's Voyage	Sunday	12:30 pm - 1:00 pm	Family Program: 1:00 pm - 2:00 pm Visitation: 2:00 pm - 3:30 pm	Edith Royal Campus

 

There is no visitation at the Lodge.  Visitation for the Women's Awakening program takes place at the Hicks Family Ranch (see information above).

For all locations, children under 12 are allowed to join for visitation beginning at 2:00 p.m. (and must arrive prior to 2:30 p.m.).

Please note: Clients must have completed at least 7 days of residential treatment in order to participate in visitation. Clients transferring from detox into residential treatment must have completed at least 5 days of residential treatment. Visitation is not allowed in detox or prior to these days of treatment minimums unless permission is granted by the client's primary counselor. 

We allow the following items to be brought to visitation: money, stamps, sealed medication, diapers, wipes and formula. Other items may be mailed or dropped off anytime other than visitation day.

*The visitation lists are determined based on client’s therapeutic needs and are mutually agreed upon by both the client and the client's counselor.  The list protects a client’s confidentiality, safety, and therapeutic needs during treatment.

▲ Can I receive and make phone calls?

Due to confidentiality laws, a consent form must be signed allowing Austin Recovery to take a message. Incoming calls from persons on the consent form will be directed to your counselor. Outgoing calls are permitted as approved by your counselor per program rules. You must bring a calling card to make long-distance calls.

▲ What phone number should I call to leave a message for my loved one?

Call (512) 697-8500 and the operator will route your call. If you call after hours or on the weekend, please follow the recorded instructions to connect to the appropriate program. Once admitted and assigned a counselor, your loved one may call you with their counselor's direct phone number.

▲ May I receive letters from home?

Yes. Incoming mail should be addressed to the client along with name of program c/o:

Austin Recovery
8402 Cross Park Drive
Austin, Texas 78754

▲ I see this button on several pages. What is it?

CareFlash is a unique type of online social networking called a CareCommunity that helps enhance outcomes via the power of community. Austin Recovery appreciates very well the role friends and loved ones can play in helping nurture better outcomes. This applies as much with wellness challenges and throughout recovery, as with injuries and illnesses and this is why we make CareFlash available. CareCommunities are invitation-only and prove great for helping friends and loved ones overcome emotional barriers and the tendency most people have in distancing themselves and limiting interactions to well-wishes and messages of support.

▲ Is cigarette smoking permitted at Austin Recovery?

Smoking is permitted for clients in designated outdoor areas during break times, however, Austin Recovery is a tobacco-free facility for all staff, visitors, and guests.  Tobacco use is not permitted anywhere on the grounds at anytime for anyone besides clients at this time.

Effective June 4, 2012, Austin Recovery will be a completely tobacco-free agency, and will prohibit tobacco use on our property for all clients, staff and visitors. In preparation for this change, we currently offer multiple avenues for clients to quit using tobacco, including limited smoke breaks, in the easiest and most comfortable ways possible. Beginning June 4, 2012, tobacco cessation will be completely integrated into clients’ treatment plans as they recover from alcohol and drug addiction.  Click here for more information.